Return and right of withdrawal
Each product ordered on thefirmshop.com and in-store can be changed within 30 days of purchase.
The exchange of goods is free while the return shipping for any returns is charged to those requesting the return.
To make a return:
- Make sure that the products are in the same condition in which they were received, label compensators, for the shoes you also need the return of the original box. Products that have been washed, stained or worn can not be replaced or reimbursed.
- Send an email to [email protected] indicating your order number and your request if return or exchange goods. You will be contacted by our team within 24 hours that will provide you with all the necessary instructions to proceed with the request.